Health & Dental Plan

Studentcare Health Insurance (For domestic students)

To help Concordia University graduate students pay for the health services they need, the GSA has partnered with Studentcare to provide students with extended health and dental coverage.

The plan is designed specifically to fill the gaps in provincial health care and other basic health-care programs.

 

Studentcare Dental Insurance (For domestic & international students)

International Students have their health insurance provided by Blue Cross, which is managed by Concordia University directly (we do not manage this plan). They cannot be covered under Studentcare’s Health plan, but they can add dental coverage to their plan by opting-in for the Dental Plan offered by Studentcare during change of coverage periods.

 

Quick links:

 

Frequently Asked Questions

I am an international student. How can I enroll in Studentcare Health and Dental Plans?

As an international student, you are not automatically enrolled in any Studentcare plans. If you wish, you may opt-in to the Studentcare dental plan during the change-of-coverage period between January 22 and February 20 2025. To do this, you must fill out this self-enrollment form and then physically mail it or drop it off to Studentcare (1200 McGill College Avenue, Suite 2200, Montreal (QC) H3B 4G7). Follow the instructions carefully, including attaching a method of payment (cheque or money order) and unofficial transcript.  You also need to include a screenshot of the breakdown of your tuition fees that include your student association fee, this can be found under the Financial section of your My CU Account > Tuition & Fees payments > Pay. This should take you to a secure TouchNet website where you can click “view activity” and be taken to a detailed breakdown of your account activity that proves you have paid the 2024-2025 GSA membership fees. If you are unsure about your application you can go to the Studentcare Montreal office and have someone review it. There are no retroactive enrollments if you do not enroll before February 20th and need dental coverage.

International students have access to a health insurance plan provided by Blue Cross and managed by Concordia University via the International Students Office directly. The GSA only works with Studentcare and if you have questions about health insurance please direct them to the International Student Office at 514-848-2424, ext. 3515 or [email protected].

I am a domestic student. What steps do I follow to make sure I’m included in the Studentcare Health and Dental Plans?

As a domestic student you will be automatically enrolled in both of these plans as of September 1st. Once you are enrolled, you have to get a Studentcare ID and activate your plan. Find the instructions for activating your plan here. From there you can submit claims for expenses incurred as of September 1st, 2024. Between September 5th and October 4th there is a change-of-coverage & opt-out period where you can choose to drop either or both of the insurance plans. Keep an eye on emails from StudentCare with further instructions for opting out.

What is covered by Studentcare Health and Dental? Can I add my partner or child to the plan? Can I opt out?

The plan begins on January 1st, 2025 and ends August 31st, 2025. You can make claims for any expenses within that period and find a detailed list of what is covered by the plans via this link here (note, only health plan members have access to vision). You also get more discounts by finding service-providers through the Studentcare network.

You can add a dependent or opt-out via this portal. You will first need to have activated your account with a valid Studentcare ID and pin before you can add a dependent or opt-out. 

When I register my name and email to get my Studentcare ID, it can’t find my information. What should I do?

Don’t panic! This happens all the time. If you’re a domestic student you’re covered by the health and dental plans starting January 1st, so you can still claim any costs retroactively. Here are the two most common issues that could be happening.

Information mix up

    1. Make sure the way you’ve entered your name is the same as the one that Concordia has you registered with.
    2. Try entering a different email address like your Concordia or personal email address.
    3. Check that your date of birth is in the right order of day/month/year
    4. Feel free to email us to confirm this information.

Enrollment issues

    1. If you’re an international student make sure you’re enrolled in the dental care program and send your claims directly to Securian (not the Studentcare website).
    2. Confirm that you are enrolled in Studentcare health and dental insurance plans by looking at your tuition breakdown under the Financial section of your My CU Account > Tuition & Fees payments > Pay. This should take you to a secure TouchNet website where you can click “view activity” and be taken to a detailed breakdown of your account activity. You can also contact financial services if you need help understanding your tuition.
    3. If you enrolled recently, it can take sometimes 3-4 weeks for your information to be transferred between the university and Studentcare.

If you’ve tried all this and it still doesn’t work. Please reach out to Studentcare directly via email at [email protected] or phone at 1-514-789-8790.

 

Need more help? Call or visit the GSA!

Find us at 2030 MacKay Street, it’s one of the little row houses. Our open hours are Monday through Friday from 9 am to 5 pm. You can reach us via email at [email protected] or phone 514-848-2424 ext. 7900.

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